What Should your Return Policy Be When Using the Teleport 3D Printing Service for your Ecommerce Store?

Unlimited and no Questions Asked.

When setting up your Etsy Store or Shopify it is good to put in a return policy. This proves to customers that they have a way to deal with damaged shipments or defective goods.

Using Teleport makes it very easy. We have an unlimited Return/Refund Policy. If an item is lost in shipping or the customer does not like it you can immediately get a refund for it. So you can send a refund to the customer.

How this works

• Customer Requests a Refund.

• You (the seller) cancel the Item in Teleport

• You refund the customer

• Good to go.

The customer does not need to ship the item back. That would cause excessive emissions and cost to the seller and the customer. Using 3D Printing it is just more sustainable if the customer keeps the item or gifts it to someone else rather than return it.

This way every single person in the process is made whole. We think 3D Printing enables an entirely new model that is easier for sellers and easier for customers.

So if an order needs to be cancelled or return just go ahead and cancel it.

We do recommend putting a time limit on sales. 30 Days max. We have an unlimited refund policy. But your customers should report issues before that.

Here is a summary of a policy that you can use in your Sites and Etsy Stores. Just paste it into your returns policy section.

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Returns & Refunds

We offer an unlimited, no-questions-asked return and refund policy within 30 days of delivery. If an item is lost in transit, arrives damaged or defective, or simply isn’t what you expected, you may request a refund during this period. Once the order is canceled, a full refund will be issued promptly. Customers are not required to return the item, as return shipping adds unnecessary cost and environmental impact. Thanks to on-demand 3D printing, it’s more sustainable for items to be kept, repurposed, or gifted instead of shipped back.

Here is a shorter version for listings themselves.

Returns & Refunds:

We offer an unlimited, no-questions-asked refund policy within 30 days of delivery. If there’s any issue or you’re not satisfied, we’ll issue a refund—no return shipping required.